Return requests
How to ask about a SPIKECAM return, identify your purchase channel and confirm the arrangements before shipping a product.
Start with your purchase channel
Return eligibility and time limits follow the terms of your purchase and applicable consumer rights. For Amazon orders, use the order support options and the original seller. For direct or business orders, contact our team with your order reference.
Information for your request
Tell us the model, purchase date, purchase channel and reason for the return. If the device is faulty, describe the symptoms so we can identify the appropriate support route. Keep your purchase records available.
Before shipping a return
Confirm the return destination, packing instructions, shipping costs and any refund or replacement arrangements before dispatch. Our published office addresses are contact addresses, not automatic return destinations. Do not include private recordings on a returned device; ask for guidance if you cannot remove them.
SPIKECAM LIMITED
[email protected]
