Here to help
SPIKECAM Support.
Find the guide for the product you own, or request documentation for its exact configuration. Original resources remain available for earlier models.
Start with your exact model.
Find manuals, listed videos, file-transfer guidance, troubleshooting and firmware help on your model page. Check the full name and hardware revision on your device; similar names do not make guides or firmware interchangeable.
Already own an earlier model? Original training and resource links remain in the legacy directory below. When a resource is not listed, request it for your exact device.
Product support
Find your SPIKECAM.
Use the full model name on the device label. S7 and S7+, original S4 and S4 4G, and the two S9 variants need separate resource checks.
40 matches
Body Cameras
16 matches
Android body camera
S9 (Front Recording Button)
Documentation available on request.
Request model supportNo current models are listed for this category.
Request documentationHelmet Cameras
2 matches
No current models are listed for this category.
Request documentationDocking Stations
7 matches
No current models are listed for this category.
Request documentationSoftware
5 matches
Evidence management software
DEMS Server/Client
Documentation available on request.
Request model support
No current models are listed for this category.
Request documentationAccessories
10 matches
Vehicle mounting accessory
Vehicle Suction Mount
Open the model guide and available original resources.
View model resources
Desktop camera accessory
Body Camera Stand CS01
Documentation available on request.
Request model support
Magnetic mounting accessory
Light Magnet Mount MG02
Documentation available on request.
Request model support
Magnetic mounting accessory
Magnetic Mount MG01
Documentation available on request.
Request model support
No current models are listed for this category.
Request documentationNo matching models.
Check the model name or choose another category. Our team can help identify the correct resources.
Contact supportSupport across generations
Original & legacy resources.
SC09 and Z9 are discontinued. Their guides remain available, together with resources for H86, H88, Z10 and Z15. Z9 Pro is a separate model.
25 matches
Body Cameras
19 matchesNo original resources are listed for this category.
Request documentationHelmet Cameras
0 matchesNo original resources are listed for this category.
Request documentationDocking Stations
0 matchesNo original resources are listed for this category.
Request documentationSoftware
0 matchesNo original resources are listed for this category.
Request documentationAccessories
6 matchesNo original resources are listed for this category.
Request documentationNo matching models.
Check the model name or choose another category. Our team can help identify the correct resources.
Contact supportA helpful starting point
Common questions.
For model-specific steps, open your product's support page.
Where can I find my model name?
Check the product label, packaging or user manual. Similar-looking cameras may use different guides or firmware.
Where can I download a user manual?
Select your model above, then open the user guide listed for that exact model.
Which firmware should I use?
Contact support with the exact model and current version before installing firmware. Do not install a file intended for another model.
What should I include in a support request?
Include your model, a description of the issue and the steps you have already tried. An order reference is optional.
Still need a hand?
Tell us your model and what you need help with.
Start a conversation
Let's talk about your needs.
Product questions, OEM/ODM projects or help with your camera. Tell us what you have in mind.
[email protected]+86 13798434740Peter Pen
Sales Manager & Co-Founder
Chat on WhatsApp
Scan to connect with our team.