Warranty and repair support
Find the warranty terms for your purchase and contact SPIKECAM for model-specific troubleshooting or repair guidance.
Check your purchase terms
Warranty coverage and duration depend on the product and the terms provided with your purchase. Check your order, seller information or business agreement. For Amazon purchases, also check the original seller and marketplace order details.
Request product support
Send the model, purchase date and channel, order reference, and a description of the issue. Include the hardware or firmware version if available. Do not send private recordings, passwords or identity documents with your initial request.
Troubleshooting and repairs
Use the support resources for your exact model. Firmware must match the hardware revision; do not install a file solely because the model name looks similar. Contact us before sending a device so the service arrangements and destination can be confirmed.
SPIKECAM LIMITED
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