Dear customer,
Thank you for ordering our Z9 Pro WiFi body camera. To ensure proper use of this product, please read the manual carefully and keep it for future reference. We have also prepared a few minutes of video tutorials below. If you have any questions, please contact our customer service by Amazon message at [email protected], and we will respond within 24 hours.
FAQ for SPIKECAM Z9 Pro Body Camera
For your convenience, we have compiled a list of common problems that users may encounter while using this camera. Please review them before using the camera.
- How to Adjust the Sound on the Z9 Body Camera?
There are several options in the Z9 to manage sound settings:
1) Key Tone: If set to “Off,” the camera will not make a beeping sound when keys are pressed. Note that turning this feature off also disables the SOS Alarm Siren and the Power On/Off sound.
2) Button Volume: You can adjust the button sound volume to Off, Low, Medium, or High. This requires that the Key Tone feature is enabled first.
3) Voice Broadcast: When enabled, the camera will provide English voice prompts for actions such as “start/stop video recording.” If Button Volume is turned off or Stealth Mode is enabled, voice prompts will also be disabled.
4) Stealth Mode: This mode turns off all sounds and status lights. It has the highest priority, so when activated, all sound and lights are disabled.
Additionally, there is a Record with Sound option, which controls audio recording during video capture:
5) Record with Sound: You can turn off sound during video recording by selecting “Off,” which will result in video-only recording without audio. However, it’s recommended to keep the sound on to capture the full experience of the video.
- I am unable to power on the camera by pressing the power button.
First, please ensure that your camera has remaining battery.
Release the Power Button and try pressing it again for more than 3 seconds. If it still doesn’t work, press the small RESET button with a pin a couple of times and try again.
- How do I export video to my computer?
Connect the camera to your computer using a USB cable or TF card reader. The camera will then turn into a USB disk driver on the computer, and you can copy files from it.
- Does the camera support night vision?
To activate the manual night vision feature, simply hold down the Photo Button for 3 seconds. If the camera’s night vision mode is set to Auto, it will automatically switch to night vision when it detects low light conditions.
- How do I turn on the SOS light and siren?
In standby mode, press the SOS Alarm Button turn on the SOS Alarm. Press it again to stop the SOS siren. Press it once again to stop the flashing SOS Alarm LEDs.
- How do I playback video files?
You can use the 1.5-inch screen to playback video/audio/photo files. In standby mode press the Left Button(Menu Button), the camera will enter playback mode. Use the Left and Right buttons to move and select files and use the OK button as Confirm and the Video button as Cancel. You can also play back files on your computer using a USB cable or by WiFi
- When I connect the camera to my computer, it shows “Unrecognized USB device…”
This issue may be due to an unstable connection between the camera and computer. Please try the following solutions:
1) Try another USB port on your computer or try it on another computer.
2) Try another Type C USB cable if you have one.
- How to mute button key sounds?
Go to the menu setting and find out the Key Tone item, turn it off. Please notice that if you mute the button sound, the SOS siren sound will be muted also.
- The camera displays a message indicating that the memory card is full and recording cannot continue.
To preserve evidence, Body Cameras typically do not automatically delete old video files when the memory card is full. However, you can enable the Loop Recording feature in the menu. When the memory card capacity is insufficient, the camera will automatically delete the oldest video files to make room for new ones.
- If the camera clip is damaged, how can I purchase a new one?
Please reach out to our customer service team. We offer a one-year replacement service for the original back clip.
- The camera doesn’t record long battery life.
If the camera has a short battery life, such as 2-3 hours, there could be a few possible solutions:
- The camera may not have been fully charged. Please ensure that you charge the camera for at least 3-4 hours.
- Please check if you have not turned on the night vision function. The night vision function can significantly affect the battery life.
- Please check if the memory is full and camera stop recording automatically. (if loop recording is off)
- How to delete the specific video on camera?
In file playback mode, press and hold the right button for 3 seconds. The system will prompt you whether you want to delete this file. Selecting “yes” will delete the file.
- How to sync time?
To synchronize the time, you can use the “Date & Time” option in the menu (recommended). Alternatively, on a Windows computer, you can double-click on “update_time.bat” to synchronize the computer’s time.
- How to lock the video file during recording?
During the recording process, you can press the M button (Left Button) to lock/unlock the recording file. When a recording file is locked, it is protected and cannot be deleted from within the camera. You can remove the write protection using a computer before deleting it. Locking files is useful for preventing accidental deletion of important recordings.
- How to use a 1024GB large memory card? Are there any precautions?
This device supports a 1024GB large memory card. Due to its large capacity, the mounting process during startup may take longer, and the response speed may be slower. Please be patient and wait for it to complete.
- I connected the camera to the computer, but it doesn’t say Connection Succeed.
Please ensure that your camera is in standby mode when connecting it to the computer. If it is in recording or playback mode, the camera will not enter the USB mode, and you may not see the “Connection Succeed” message.
- Does this camera support OTG functionality? What are the precautions to take when using OTG features?
Yes, the Z9 supports OTG functionality, and an OTG adapter with a Type C connector is included in the package. If you are using an iPhone, you will need to purchase an OTG adapter separately. When using the OTG feature, be sure to safely eject the camera storage from your phone before unplugging the camera. Failure to do so may cause issues with some Android devices.
- Does SPIKECAM provide a lifelong clip maintenance plan? How can I participate in the lifelong clip maintenance plan?
Yes, SPIKECAM Z9 supports a lifelong free clip replacement plan. If you encounter any issues with your clip, please contact our customer service via email at [email protected].
If you have any questions, please send email to [email protected]. Thank you.